About Medline:

Medline has a legacy of 100+ years of business in the Healthcare segment, and
we have completed around 12 years of our existence in India. Medline India is a
1000+ strong and steadily growing team of technology specialists, finance
professionals and business support experts who are on a mission to make
healthcare run better.

We are a place of optimistic work culture, thriving community, opportunities,
and a lot of fun. We empower people to share their best ideas and create new
opportunities for our customers and ourselves to work together to solve today’s
toughest healthcare challenges. These are testimonies to Medline been
consistently ranked asBest Employers in multiple categories by Forbes for the
last couple of years. We have also been listed at#16 place on Fortune 500 list
with $20 Billion sales last year.

Medline Industries India Pvt. Ltd. is engaged in providing offshore business
support services to Medline Industries Inc. & its global associate companies in
the area of Information Services, Finance & Business processes Management.
Medline Industries India Private Limited was setup in 2010 in Pune, India and
today we are proud team of 1000 plus associates supporting Medline’s healthcare
vision across USA, Europe & other International regions.

Role Overview:

The Senior Director of Supply Chain & Commercial Capabilities is a senior
leadership role overseeing multi-functional capabilities– including supply
chain, customer service, product support, quality/regulatory affairs, and sales
& marketing operations – for Medline’s India capability center. This executive
ensures that these support functions deliver operational excellence and are
tightly aligned with global business priorities. The position reports to
Medline India’s SVP (site leader) responsible for these functions, while also
working closely with these business functions.

The Senior Director will partner closely with global stakeholders to align
services with business priorities, expand capabilities delivered from India,




and enhance the sophistication and effectiveness of support functions. As a
senior leader, this position will also oversee talent development,
organizational capability building, and culture initiatives to support
long-term business objectives.

Key responsibilities:

1. Strategic Leadership & Business Direction

* Define and drive the vision and strategy for multiple support functions
(Supply Chain, Operations, Customer Service, Product Support, QA/RA, Sales
Operations, etc.)
* Partner cohesively to meet Medline’s global and regional business needs to
understand evolving needs and ensure alignment on services, priorities, and
long-term vision.
* Expanding and enhancing the capabilities delivered from India in line with
long-term business objectives.
* Build strong analytical and strategic thinking capabilities towards Supply
Chain and Commercial.

2. Operational Excellence & Functional Oversight

* Oversee functions to ensure seamless integration, performance, and delivery
across all teams.
* Strong understanding of business processes in supply chain and related
commercial support functions (such as order-to-cash, customer service
workflows, sales operations processes) to drive efficiencies, effectiveness and
right level of business process-reengineering
* Establish KPIs and performance metrics tailored to each functional area;
drive continuous improvement and elevate quality, accuracy, and process
consistency.
* Foster a culture of innovation and process excellence to streamline
operations and expand the sophistication of services delivered from India.
* Identify and organize new areas of capability that can be transitioned or
expanded to India, ensuring capability, compliance,



and readiness.

3. Global Stakeholder Management

* Build strong, trust-based relationships with stakeholders across business
units and regions.
* Bring expertise in areas across supply chain and commercial to be trusted
partner for senior management of Medline.
* Act as a champion for the India teams, promoting the value, capability, and
potential to global leaders.
* Facilitate cross-regional collaboration to promote standardization,
knowledge sharing, and service expansion beyond home regions.

4. Talent Leadership & Culture Building

* Lead, mentor, and develop leaders and high-potential talent across the
function.
* Conduct capability assessments and build short- and long-term talent
roadmaps to ensure readiness for future growth.
* Drive culture-building initiatives that reinforce collaboration, customer
focus, innovation, continuous learning, and operational excellence.
* Model leadership behaviors and cultivate an inclusive and high-performing
workplace.

Qualifications & Experience

* 15–20+ years of experience in global operations, shared services/GBS, or
multi-functional leadership roles.
* Proven experience leading senior leaders/directors and managing large
multi-functional teams.
* Demonstrated track record of building service capabilities, driving
transformation, and developing high-performing teams.
* Understanding business processes in areas such as supply chain, customer
service, quality & regulatory affairs, sales operations, and business
operations will be preferred.
* Exceptional stakeholder management skills with the ability to influence and
collaborate globally.
* Strong strategic thinking, process orientation, analytical skills, and
change management expertise.
* Ability to operate in a fast-paced, matrixed, and global setting
partnering with senior stakeholders.
* In depth knowledge of operating large-scale teams from India for globe.
* Strong executive presence and enterprise-level communication skills.

📌 Senior Director - Supply Chain & Commercial (Pune)
🏢 Business Support Group
📍 Pune