- End to End handling of iCRM Closures
- Coordination with customers for end-to-end resolution
- Coordination with departments and sharing of RCA
- Process improvement
- Monitoring quality of the closures in iCRM
Key Performance Indicators
- Resolution of customer escalations & Complaints within TAT
- RCAs and Improvement in the processes to control escalations
- Improvement in customer request resolution %
📌 Executive Manager Central Operations- Pune
🏢 Talent Leads Consultants
📍 Pune
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