Job Title: Desktop SME

Job Location: Hinjewadi Phase 1,Pune (WFO)

Experience: 5+Years

Shift: Rotational shift 24*7

Job Summary:

We are looking for a hands-on Desktop SME with 5 to 10 years of experience in
desktop/endpoint engineering to support an SCCM to Intune migration program
covering approximately 6,000 Windows corporate devices. The role is responsible
for device build, imaging, and Autopilot enrollment validation, application
deployment testing, break-fix troubleshooting, and providing hands-on
desktop-level support through pilot migration, mass rollout, and
hypercare,ensuring a smooth transition from the current SCCM/GPO-managed
environment to a cloud-only, Intune-driven model.

Key Responsibilities:

Device Build & Enrollment

* Support device inventory assessment: current OS level, OEM vendor, device
lifecycle, and readiness for migration.
* Configure and validate Autopilot profiles, Enrollment Status Page (ESP),
and Microsoft Entra Join enrollment for corporate and BYOD devices.
* Assist in transitioning device build from the current
corporate-network-bound (PXE/OSD, domain join, GPO-driven) model to the future
Autopilot-driven, cloud-managed (OOBE,Intune-driven) model.
* Perform hands-on testing of standard apps, security policies, and OS
customization applied through Intune during device build.

Application Deployment & Testing

* Test application packaging and deployment readiness for LOB apps, Microsoft
Store apps, MSI packages, and PowerShell-based installs migrated from SCCM to
Intune.
* Identify, log, and help troubleshoot application incompatibilities and
default app/deployment failures on migrated devices.
* Support functional,regression,



and user acceptance testing (UAT) for
applications and device configuration profiles.
* Validate device compliance, security baseline application, and drive
encryption (BitLocker) on test and pilot devices.

Pilot & Mass Migration Support

* Provide hands-on desktop support during pilot migration, capturing feedback
and lessons learned for remediation.
* Support execution of migration in planned waves during mass rollout,
performing on-ground/remote device checks.
* Troubleshoot desktop-level issues arising from GPO-to-Intune policy
transition, network access (Wi-Fi/VPN), and printer/file share access on
Entra-joined devices.
* Escalate unresolved device, application, or connectivity issues to the
Migration Lead / MEM SME with clear diagnostic details.

Break-Fix, Hypercare & Support Desk Coordination

* Act as a point of technical escalation for the support/helpdesk team on
desktop-related migration issues.
* Provide floor-walking or remote hands-on support and hypercare coverage
during and immediately after migration waves.
* Perform post-migration validation checks on individual devices
(connectivity, app availability, compliance status, data integrity) prior to
sign-off.
* Contribute to knowledge transfer sessions, troubleshooting guides, and SOP
documentation for the support desk team.





Required Skills & Experience:

* 5 to 10 years of experience in desktop engineering/support, with hands-on
exposure to both SCCM (Configuration Manager) and Microsoft Intune/Endpoint
Manager.
* Practical experience with Windows OS deployment/imaging, Autopilot
enrollment, and Enrollment Status Page (ESP) configuration.
* Working knowledge of Microsoft Entra Join, hybrid identity, and device
compliance/configuration profiles.
* Experience troubleshooting application deployment issues (Win32, MSI, LOB,
Microsoft Store apps) on Windows devices.
* Familiarity with GPO-based management and understanding of common issues
when transitioning devices to Intune-managed policies.
* Hands-on experience with device security features: BitLocker, endpoint
protection (EDR), LAPS, and Conditional Access impact on devices.
* Good troubleshooting skills for network access issues (Wi-Fi/VPN,
certificate-based authentication) and file share/printer access on migrated
devices.
* Robust communication skills to work with end users, support desk teams, and
technical leads during pilot and rollout phases.

Preferred Skills:

* Experience supporting large-scale device migration or refresh programs
(5,000+ endpoints).
* Exposure to third-party SCCM-to-Intune migration tools.
* Basic PowerShell scripting skills for troubleshooting and automation of
routine desktop tasks.
* Microsoft certifications such as MD-102 (Endpoint Administrator Associate)
or equivalent.

Educational Qualification:

Bachelor's degree or equivalent in Computer Science, Information Technology,
or a related field.

📌 Desktop SME (India)
🏢 Praful M- IMS Support
📍 India