Ways of working: Mandate 3: Employees to be located in their place of posting /
respective office base location.

About Swiggy:

Swiggy is India’s leading on-demand delivery platform with a tech-first
approach to logistics and a solution-first approach to consumer demands. With a
presence in 500+ cities across India, partnerships with hundreds of thousands
of restaurants, an employee base of over 5000, a 2 lakh+ solid independent
fleet of Delivery Executives, we deliver unparalleled convenience driven by
continuous innovation. Built on the back of robust ML technology and fuelled by
terabytes of data processed every day, Swiggy offers a fast, seamless and
reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming
India’s leading on-demand convenience platform today, our capabilities result
not only in lightning-fast delivery for customers, but also in a productive and
fulfilling experience for our employees.

Job Responsibilities:

* You will lead a team of fleet managers to optimize the efficiency of
operations and achieve the performance target for these areas. You will assist
the management in implementing new strategic initiatives as well as contribute
ideas for effectively scaling up the operations in these areas
* You will liaise between the implementation team and the operations strategy
team to ensure that all the areas under your focus on order fulfilment,
logistics and customer experience. - You will be responsible for leading and
managing a huge team, their performance,



expectations and goals
* Perform cost analysis and reporting as well as manage schedules, quality
initiatives, and process change initiatives. Design and manage the execution of
the employee retention plan; Responsible for deciding on the staffing and
training requirements for all the areas under your purview
* Improve the systems, processes and policies in the operations team to
better support management reporting, information flow and relevant business
metrics
* Ensure the fleet of delivery executives across areas are disciplined and
resolve disputes/strikes that may arise in these areas, warranting an efficient
and healthy work environment.
* Support the area managers in the design and rollout of a pay-out structure
that motivates and rewards the desired behaviors and performance of delivery
executives
* Ensure a flawless delivery service for the customers in your areas with a
special focus on real-time service levels and schedule adherence.
* Meet or exceed the customer satisfaction rating target of the delivery
fleet in all the areas under your purview
* Provide individual coaching feedback sessions, and have weekly one-on-ones
with the area managers that focus on improving customer satisfaction




* Schedule frequent hub visits to ensure compliance in hub operations in all
areas; Serve as a leader and point of contact as well as to address issues that
are supervisor related or complex in nature
* Ensure that there are fewer delivery executive-driven cancellations in your
area. Strive for 100% compliance among delivery executives across areas on
matters like wearing Swiggy T-shirts, bags and ID cards while on delivery
*
Desired skills:

* Postgraduate with 4-6 years' experience.
* Prior experience in process design and operations implementation
(preferably in logistics/supply chain management)
* Strong operational, analytical and numerical skills; Ability to use data
effectively for devising operations strategy
* Strong time management skills and the ability to prioritize in order to
meet daily, weekly, and long-term requirements and goals
* Must have the ability to multi-task, manage multiple hubs and establish
priorities
* Good leadership skills (Experience in managing blue-collared employees is a
big plus)
* Passion to deliver a positive customer experience; Ability to maintain
composure in difficult situations; Good communication skills
* Attention to detail and ability to critically think through and resolve
problems

"We are an equal opportunity employer, and all qualified applicants will
receive consideration for employment without regards to race, color, religion,
sex, disability status, or any other characteristic protected by the law"

📌 Area Manager (Mumbai)
🏢 Food MarketPlace
📍 Mumbai