Sr Manager - Employee Relations (International)

About Medline India:

Medline India was setup in 2010 in Pune, primarily as an offshore Development
Centre and to augment resources for Medline Industries LP headquartered in
Chicago, USA. We are a 1700+ solid and growing team of technology, finance and
business support professionals who support our businesses worldwide towards a
mission to make healthcare run better. We are proud to be certified as a ‘Great
Place to Work’ by the Great Place to Work Institute® (India) for the duration
June 2025 – June 2026. We are an organization with a conducive work
environment, ample opportunities to learn, contribute and grow with a highly
empowered & engaged team. We encourage our people to share their best ideas and
create new opportunities for our customers and ourselves to work together to
solve today’s toughest healthcare challenges.

About Medline Industries, LP:

Established in 1966, Medline Industries LP is a renowned global healthcare
organization boasting 56 years of consecutive sales growth, exceeding $21
billion in annual sales. With a workforce of over 36,000 professionals spread
across the globe, we operate in more than 125 countries and territories. As the
largest privately held manufacturer and distributor of medical supplies in the
United States, Medline is uniquely positioned to offer comprehensive products,
education, and support across the continuum of care. At present, Medline
Industries, LP, holds the esteemed position as the #1 market leader, delivering
an extensive portfolio of over 550,000 medical products and clinical solutions.
Our clientele includes hospitals, extended care facilities, surgery centers,
physician offices, home care agencies, providers, and retailers. We're proud to
be recognized by Forbes as one of America’s Best Large Employers and Best
Employers for Women. Additionally, the Chicago Tribune has consistently named
us a Top Workplace for the past 12 years.

Role Overview

The Employee Relations (ER) Manager will be responsible for strengthening




Medline’s International employee relations framework and practice by
proactively addressing workplace issues, coaching managers & employees,
ensuring legal compliance, and promoting a culture of openness and fairness.

This role will work in close collaboration with HR Business Partners (HRBPs)
across all International markets to ensure consistent, timely, and effective
handling of people matters and to enable managers to build high-performing,
compliant, and engaged teams.

The role will also be accountable for managing investigations into cases
raised via EthicsPoint (Medline´s case management system for concerns raised by
employees).

Key Responsibilities

Employee Relations & Compliance Management

* Act as an advisor to local HR teams on employee relations matters and
partner with HRBPs for holistic case handling.
* Conduct fair, thorough, and unbiased investigations into workplace
concerns, escalated via EthicsPoint or through other channels, domestic
enquiry, grievances, misconduct, or policy violations, in accordance with
Medline policy and with adherence to principles of natural justice.
* Maintain detailed case documentation, track trends, and share monthly
insights with internal stakeholders.
* Partner with Legal on cases involving significant risk and ensure
preventive risk mitigation.
* Liaisons with corporate ER and legal team for reporting and global process
alignment
* Support statutory and internal audits related to employee relations,
disciplinary actions, and compliance processes.
* Monitor adherence to HR policies and escalate deviations; recommend policy
upgrades as needed.
* Manages the templates for formal communications that are outcomes of
investigations and provides coaching & guidance for local HR to complete them




appropriately, in line with local requirements
* Provide guidance on the consistent application of disciplinary actions,
PIPs, coaching plans, and corrective processes.

Manager & HRBP Enablement, Culture & Process Strengthening

* Upskill HRBPs and investigators around the management of the International
investigation processes to ensure consistency and fairness in process
* Work closely with HRBPs to coach managers on handling performance issues,
conflict resolution, conduct concerns, and difficult conversations.
* Build preventive ER capability through manager training, employee awareness
sessions, playbooks, checklists, and communication resources.
* Strengthen team-level trust, psychological safety, and communication by
identifying patterns and early-warning indicators.
* Collaborate with L&D; to embed ER best practices into manager development
programs, including the facilitation of upskilling sessions for HR.
* Support HRBPs by reviewing performance documentation, PIP design, and
ensuring process robustness.
* Partner with the international HR leadership team to identify, analyse and
action plan recurring issues across our markets as an input to our employee
relations agenda
* Ensure transparent, consistent, and timely communication with all
stakeholders on ER matters.

Required Qualifications & Experience

* 15 years of experience in Employee Relations roles, with demonstrated
capability to operate in multinational organizations
* Experience operating in multiple countries in the context of a global
capability center (as a center of expertise that provides corporate guidance
and coaching across markets)
* Strong communication skills, with ability to engage at senior leadership
level with credibility and impact
* Track record in strong cross functional collaboration, including with Legal
and Compliance stakeholders. Coaching, influencing, documentation and follow-up
must be strengths.
* Hands-on experience in managing investigations and drafting formal legal
notices and letters.

📌 Sr. Manager - Employee Relations (International) (Pune)
🏢 Human Resources
📍 Pune