Job Description

As a member of our CRM Sales team you will have a major impact on our future success. CRM & Industry Solutions is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team

ServiceNow is seeking a CRM Account Executive that is a customer facing domain expert, that drives innovative business solutions with our customers

The CRM Account Executive will oversee market success of ServiceNow's CRM & Industry solutions. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The CRM AE builds relationships with clients while achieving quarterly and annual sales quotas for an assigned territory.

- Developing a sales strategy in the allocated territory with a target prospect list,



and a regional sales plan
- Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM solution
- Sales process management and prospect closure
- Ongoing account management to ensure customer satisfaction and drive additional revenue streams
- Support the regional ServiceNow partner channels to drive an effective customer experience
- Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
- Use Data Management through all sources such as CRM, social media, search engines and AI tools
- Occasional travel for training or meetings may be required

📌 Key Account Director - CRM & Industry Solutions (BFSI) (Mumbai)
🏢 ServiceNow
📍 Mumbai