Job Description

Roles and Responsibilities:

The job encompasses but is not limited to the following Roles and Responsibilities:

- Provide Staubli customers with in-house or in office repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
- Promote STAUBLI services, continuously improve customer relationship and execute service sales.
- Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.
- Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
- Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance Orders.
- Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.




- Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
- Daily reporting to the Local Manager to update status & availability.
- Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
- Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
- Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
- To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.

📌 Senior Service - Engineer (Maharashtra)
🏢 STÄUBLI
📍 Maharashtra