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SME - IAM Operations

United States

Job Description

SME - IAM Operations

Others, North Carolina

Job Summary

Job Summary : Saviynt identity and access management (IAM) solutions, responsible for resolving complex technical issues related to Saviynt\'s IAM platform, ensuring clients\' security, compliance, and access control needs are met.

Job Description : • Resolution of highly complex technical issues related to Saviynt's platform.\\r\\n• Maintain and monitor existing Saviynt integrations, workflows and configurations \\r\\n• Support JDBC and API based application onboarding by performing testing and resolving the issues \\r\\n• Knowledge of Saviynt connectors for various applications, ensuring seamless integration and access governance. Ability to configure, troubleshoot, and optimize connector performance.\\r\\n• Join major incident management bridge in case of P1 issues \\r\\n• Troubleshoot and resolve escalated issues from L2, ensuring timely resolution\\r\\n• Provide support for complex user/access provisioning issues \\r\\n• Troubleshoot any integration/connector related issues \\r\\n• Fix issues related to approval and request based workflows\\r\\n• Analyze trends in incidents management to identify causes and propose long term solution \\r\\n• Perform root cause analysis for P1 & P2 issues, fix them and update SOPs\\r\\n• Ensuring all the IAM services are up and running and proactively monitor Saviynt EIC services \\r\\n• Support L2 resource for any issues which require heavy configuration changes\\r\\n• Assist in debugging and troubleshooting issues, including collaboration with technology vendors\\r\\n• Act as single point of contact for HP\\r\\n• Provide continuous improvement ideas\\r\\n• Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met.\\r\\n• Mentor and train support teams on architectural best practices and innovative solution design\\r\\n

Key Responsibilities

Job Responsibilities : • Resolution of highly complex technical issues related to Saviynt's platform. • Maintain and monitor existing Saviynt integrations, workflows and configurations • Support JDBC and API based application onboarding by performing testing and resolving the issues • Knowledge of Saviynt connectors for various applications, ensuring seamless integration and access governance. Ability to configure, troubleshoot, and optimize connector performance. • Join major incident management bridge in case of P1 issues • Troubleshoot and resolve escalated issues from L2,



ensuring timely resolution • Provide support for complex user/access provisioning issues • Troubleshoot any integration/connector related issues • Fix issues related to approval and request based workflows • Analyze trends in incidents management to identify causes and propose long term solution • Perform root cause analysis for P1 & P2 issues, fix them and update SOPs • Ensuring all the IAM services are up and running and proactively monitor Saviynt EIC services • Support L2 resource for any issues which require heavy configuration changes • Assist in debugging and troubleshooting issues, including collaboration with technology vendors • Act as single point of contact for HP • Provide continuous improvement ideas • Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met. • Mentor and train support teams on architectural best practices and innovative solution design.

Skill Requirements

Skill Requirement : • Profound expertise in Saviynt's IAM platform, including in-depth knowledge of configurations, integrations, and customization. • Advanced understanding of IAM technologies, concepts, and best practices. • Strong experience in troubleshooting and resolving complex technical issues within Saviynt. • Proven ability to architect and design innovative solutions based on Saviynt to meet unique client requirements. • Proficiency in managing and maintaining Saviynt's IAM systems at an architectural level. • Comprehensive knowledge of scripting languages and tools for automating IAM processes. • Expertise in access control, security protocols, and IAM administration. • Thorough understanding of regulatory compliance standards relevant to IAM, such as GDPR, HIPAA, or similar regulations. • Familiarity with Active Directory, LDAP, and other authentication protocols.

Other Requirements

Other Requirement : • Saviynt L100, L200 trainings • Certified Information Systems Security Professional (CISSP)

Maximum Salary (US):

Minimum Salary (US):

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Perks

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k)



retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Copyright © 2026 HCL Technologies Limited

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📌 SME - IAM Operations (India)
🏢 HCLTech
📍 India