Roles and Responsibilities:

* Design, prototype, implement, test, and deploy business rules, technical
solutions, such as client scripts, UI pages/actions/policies, scheduled job,
import sets and transform maps, ACLs and notifications
* Develop existing and custom applications within ServiceNow including
integrations with other applications
* Hands-on experience in Service Catalog & Service Portal modules
* Create and use update sets between ServiceNow instances
* Design for and maintain a highly available and recoverable environment
* Document, maintain and update procedures and controls for the development &
maintenance of custom applications on ServiceNow
* Work with various teams to fully understand business functionality and areas
of improvements.
* Provide support via troubleshooting, implementing bug fixes and root cause
analysis

Technical





* Overarching understanding of ServiceNow Enterprise product suite
* Fundamental understanding of the key technologies relevant to the ServiceNow
integration solutions
* Ability to apply business concepts into a technical solution.
* Experience in Service Portal development with Web portal skills, such as
HTML, CSS, JS is positive to have.
* Experience in Python, Shell scripting
* Experience implementing the Core Process Areas: Incident, Problem, Change,
Service Catalog, Request, and CMDB
* Ability to create reports using the standard reporting engine, plus metrics
and SLAs
* Follow ServiceNow best practices (including scripting, security,
implementation)
* Clear written and verbal communication skills

📌 Sr. Software Engineer (Mumbai)
🏢 Nomura Holdings
📍 Mumbai