EXL is seeking a Senior AVP to anchor its newly established Digital Operations Transformation practice - a high-impact leadership role responsible for building and scaling an AI-enabled transformation engine across EXL's client portfolio. The role will shape next-generation operating models, drive enterprise-wide productivity and innovation, and act as the primary transformation interface for senior client stakeholders.
Working at the intersection of process excellence, digital capabilities, advanced analytics, and AI, the Senior AVP will own the end-to-end transformation agenda across a portfolio of clients in Banking & Capital Markets, Utilities, Airlines & Travel, and Transport & Logistics operations. They will lead a team of transformation professionals, co-create client-facing solutions and products, and collaborate closely with EXL's DE and AI Solutions teams to bring the full depth of EXL's digital and AI capability to bear.
Responsibilities
Transformation Strategy & Operating Model Design
Define and own the transformation strategy for a portfolio of clients,



co-creating roadmaps that integrate process excellence, digital, data, and AI capabilities
Lead the design of next-generation AI-enabled operating models that drive measurable productivity, quality, and customer experience outcomes
Identify and size transformation opportunities across the client lifecycle - from diagnostics through to value realization
Process Excellence & Continuous Improvement
Drive enterprise-wide process redesign initiatives; deploy Lean, Six Sigma, and Kaizen frameworks at scale
Establish and govern process excellence standards, toolkits, and capability-building programs within the team and with clients
Champion a data-led approach to prospect identification - leveraging process mining, journey mapping, and root-cause analysis
Digital Innovation, Automation & AI
Lead identification, business case development, and deployment of automation, AI/GenAI, and digital solutions across cl

📌 Senior Assistant Vice President (Gurugram)
🏢 EXL
📍 Gurugram