As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business.
Responsibilities
Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
Writes technical application notes, field notices.
Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D;, Product Management.




Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
Provides emergency support to customers on a global basis 24/7.
Experience / interest in working in a customer support role and environment is preferred.
Proven aptitude for methodical problem solving. Valuable communication skills. Ability to work well in a close-knit.
Qualifications
You have:
Bachelor’s degree in Engineering with 7–15 years of relevant experience.
Provide technical requirement inputs based on customers’ deployment experiences.
Contribute inputs to the development of software/hardware build-controlled production releases.
Support the creation and release of hardware/software documentation and customer notifications.
Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams.
It would be nice if you also had:
Familiarity with the care process (especially emergency case handl

📌 IP Technical Expert Center Specialist (India)
🏢 NOKIA
📍 India