The Customer Care Executive will be responsible for handling customer interactions through calls, emails, and chats. The role requires solid communication skills, problem-solving ability, and a customer-first mindset to ensure high levels of satisfaction and service quality.
Responsibilities
Handle inbound and outbound customer calls in a professional manner
Respond to customer queries via phone, email, and chat within defined SLAs
Provide accurate information about products, services, and processes
Resolve customer complaints effectively and escalate when required
Maintain proper documentation of customer interactions in CRM systems
Meet individual and team performance metrics (Quality, AHT, CSAT, etc.)
Follow company policies, processes, and compliance guidelines




Collaborate with internal teams to ensure timely resolution of issues
Upsell or cross-sell products/services where applicable
Qualifications
Graduate / Undergraduate (as per business requirement)
0–3 years of experience in customer service / BPO / call center (preferred)
Excellent verbal and written communication skills
Basic computer knowledge and familiarity with CRM tools
Strong problem-solving and interpersonal skills
Ability to work in rotational shifts (including night shifts if required)
Customer-centric attitude with a positive approach

📌 Campus Hiring Application (India)
🏢 Digitide Solutions
📍 India