ABOUT US

Exotel is one of Asia's largest customer communication platforms. We are on a
mission to move enterprise customer communication to the cloud. In 2020, we
powered over 4 billion calls and connected over 320 million people. We work with
some of the most creative companies such as Ola, Swiggy, Zerodha, Whitehat Jr,
Practo, Flipkart, GoJek, etc. We also power customer communication for some of
the top banks in the country. Join us on this journey to make a difference in
how companies look at customer communication.

ABOUT THE ROLE

Customer Happiness at Exotel is different. The goal is not just to deliver help
to our customers, but to deliver happiness. It's not the same questions over and
over again, and often involves researching/understanding the business side of
how companies use our platform to build their communication applications and
help accordingly.

Providing time-sensitive help to meet the customer’s needs during each
interaction is of utmost importance.

WHAT ARE WE LOOKING FOR?

* You're empathetic to customers and can easily put yourself in their shoes.




You listen and understand well. Your job is to make the customer feel
empowered and happy after each interaction.
* You love solving problems and have the ability to provide solutions to
technical problems that customers face. You never give up when you don't know
the answer right away.
* You have dual qualities of time management, patience and ability to speak to
customers with confidence and conviction.
* You write well. You know exactly what word or punctuation to use based on the
context.
* As we are an API driven company, you either know how applications are built
using APIs or have a keen interest to learn.

WHAT WILL YOU DO?

* You’ll be our Product Champ. Providing solutions to different problems of
clients by taking the help of different internal tools and stakeholders.
* You'll work one-on-one with customers, helping them to get the most out of
Exotel.
* Ensure that all the related no

📌 Product Support Intern (India)
🏢 Exotel Techcom
📍 India