PRODUCT MANAGER / SOLUTION DESIGNER – SERVICENOW ITOM

JOB TITLE

Product Manager / Solution Designer – ServiceNow ITOM

EXPERIENCE

10–16 Years

LOCATION

Hyderabad (Hybrid)

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JOB SUMMARY

We are looking for an experienced ServiceNow ITOM Product Manager / Solution
Designer with solid expertise in Enterprise Architecture, CSDM (Common Service
Data Model), and Business Analysis. The ideal candidate will lead
enterprise-scale ITOM transformation initiatives, define solution architecture,
and drive ServiceNow platform strategy aligned with business and operational
goals.

The candidate should possess hands-on expertise in ServiceNow ITOM modules, CMDB
governance, Discovery, Service Mapping, cloud integrations, and enterprise
service modeling while collaborating with business stakeholders, architecture
teams, and engineering organizations.

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KEY RESPONSIBILITIES

* Lead architecture, design,



and implementation of ServiceNow ITOM solutions.
* Define and manage ITOM product roadmap and platform strategy.
* Design scalable enterprise solutions for:
* Discovery
* Service Mapping
* Event Management
* CMDB
* Cloud Discovery
* Orchestration & Automation
* Drive adoption and governance of CSDM across enterprise services and
applications.
* Align ServiceNow architecture with enterprise architecture standards and IT
strategy.
* Conduct requirement gathering, business analysis, and stakeholder workshops.
* Translate business requirements into technical and functional solution
designs.
* Define CMDB data models, governance processes, and service mapping
strategies.
* Collaborate with infrastructure, cloud, security, and operations teams for
integrations and onboarding.
* Provide consulting and thought leadership on ITOM best practices and platform
optimization.
* Ensure successful delivery through coordination with devel

📌 Principal Engineering Program Manage (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad