Job DescriptionJob Description: Team Leader – BPO (Night Shift) NnCompany: Teleperformance NDesignation: Team Leader NShift: Complete Night Shift NIndustry: BPO NSalary upto - 7.5LPA NLocation: Ghansoli, Navi Mumbai NnKeyResponsibilities Nn Handle and managea team of Customer service Agent. N Drive performance on key KPIs: Quality, Productivity. N Control attrition through engagement and timely interventions. N Monitor and manage shrinkage (attendance, adherence, leaves). N Provide real-time support, coaching, and call monitoring. N Handle customer and process escalations effectively. N Ensure strict adherenceto SOPs, client guidelines, and company policies. N Prepare and share daily/weekly performance reports. N Coordinate with Quality, Training,



and Operations teams. NnnSkills Required Nn Strong team handling and leadership skills. N Positive understanding of BPO metrics (Attrition, Shrinkage). N Excellent communicationand problem-solving skills. N Ability to work in a fast-paced night shift environment. NnnQualification & Experience Nn Graduate in any discipline. N 1–3 years of experienceas a Team Leader/Senior Associate in BPO. N Prior experience handling international clients preferred. NnnAPPLY NOW: [email protected] N9373791306nHR MAMTA

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