Job Description

Job Title: Customer Support Associate – International Voice Process

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Location: Bangalore (In-Person Interview only)

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About WNS: WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance.

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As part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a robust focus on innovation, digital transformation, and career development, WNS provides a dynamic environment for building a successful long-term career.

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We are looking for enthusiastic and customer-focused professionals to join our International Voice Process – General Insurance (Claims Processing) team. The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries, providing accurate information, and delivering a high-quality customer experience.





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The ideal candidate should have strong English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts.

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Key Responsibilities:

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- Handle customer calls for international clients professionally and efficiently

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- Understand customer requirements and help them with best available options

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- Maintain high standards of communication and customer satisfaction

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- Adhere to process guidelines and quality parameters

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- Document customer interactions appropriately

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Eligibility Criteria:

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- Graduates with minimum (1yr) experience in International Voice BPO domain Mandatory.

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- 1+ years of experience in insurance, claims & processing is an additional benefit.

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- Excellent verbal communication skills in English

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- Customer-focused mindset and problem-solving ability.

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Work Schedule:

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- 5 days working from office

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- Rotational Weekoff

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- Rotational Shift

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How to Apply:

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To apply for this job, click on the below mentioned link and register yourself.

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Link:

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https://smrtr.io/ByF2M

📌 Customer Service Representative (Bengaluru)
🏢 WNS
📍 Bengaluru