Remote: Remote

Job Title: Customer Success Specialist / Post-Sales Associate / Customer Engagement Specialist Experience Required: 1-3 years of experience (preferred: onboarding, counselling, post-sales, and customer engagement experience) Job Module: Work From Home (6 days working) Roles & Responsibilities Take end-to-end responsibility for the customer journey from the day the sale is closed until program completion, ensuring a smooth and positive experience at every stage. Act as the first point of contact post-sale, welcoming new customers and ensuring a smooth transition from sales to customer success. Conduct structured onboarding and provide a complete walkthrough of the program. Set explicit expectations from Day 1 and create a structured roadmap aligned with the customer’s goals. Regularly engage with customers through calls, messages, reminders, and follow-ups to drive participation and completion. Build strong customer relationships by understanding their needs, proactive support, and consistent engagement.



Track customer progress, engagement levels, milestones, drop-off points. Skills & Qualifications Required 1-3 years of relevant experience in Onboarding, Counselling, Customer Success or related roles. (preferred: post-sales customer engagement, and counselling sales role). Experience of ed-tech Industry will be an add-on. Excellent command over communication and presentation Strong ability to lead conversations and keep the audience engaged Strong interpersonal skills with the ability to build trust and rapport quickly Ability to handle multiple conversations and coordinate efficiently High emotional intelligence to make customers feel valued, supported, and motivated Positive attitude, patience, and a customer-first approach Anyway, if all this sounds like your cup of tea, then Do APPLY We look forward to hearing from you !!!

📌 Customer Success Specialist (Sahibzada Ajit Singh Nagar)
🏢 HireNHigher
📍 Sahibzada Ajit Singh Nagar