Process - Customer Support for International BPO

Availability: Immediate Joiner
Eligibility : 1+ years exp in International Voice Process
Budget - upto 6lpa
Location - Bangalore WFO
Job Type: night shift ( both side cab facility )

Job Purpose
This customizable job description is tailored for a Customer Service at an international BPO (Voice or Blended process). It features key responsibilities, requirements, and an ideal shift structure suitable for global operations.

Job Title: International BPO Executive (Voice / Blended Process)

Key Responsibilities
Customer Interaction: Handle inbound and outbound calls/chats from international customers in a qualified and empathetic manner.

Query Resolution: Resolve customer complaints, process orders, and provide accurate information regarding products or services.

CRM Updates: Maintain accurate, detailed records of customer interactions and transactions in the company database.

Target Achievement: Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores

if anyone interested DM your resume on - #(phone hidden)

📌 Customer Care Executive (Bengaluru)
🏢 Anisha Global Services
📍 Bengaluru