Role & responsibilities

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible

for:

Providing support and resolve technical issues via email and other

electronic communications

Building credibility and trust with the customer by empathizing with

their problem in words

Proactively understanding their needs and responding promptly to

resolve their issue

Applying advanced troubleshooting techniques to provide unique

solutions to the customers individual needs

Leveraging their experience to provide feedback to the team on how to

improve client services

Driving customer communication during critical events

Preferred candidate profile

Above average verbal and written communication skills - ability to speak

accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to

tailor responses and actions to meet the clients specific needs





Ability to work in a quick-paced, hectic, changing environment

Ability to organize and follow-up multiple tasks/details with accuracy and

timeliness

Ability to operate a personal computer

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts including days, afternoons, evenings,

weekends and holidays

Ability to perform basic mathematical functions

Ability to effectively interact with employees at all levels of the organization

and work with a variety of people from diverse backgrounds

Perks and benefits :

2-way Cab Facility + Food

Shift Timings:

Rotational Shifts

Location :

No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bengaluru, Karnataka, India - 560100

HR NAME: Nirma

Phone Number : (phone hidden)

📌 Customer Service Executive (Bengaluru)
🏢 IntouchCX
📍 Bengaluru