22 Sep
|
Naukri E-hire Campaign
|
Bengaluru
22 Sep
Naukri E-hire Campaign
Bengaluru
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat regarding Salesforce CRM software issues.
- Troubleshoot and resolve customer complaints related to data migration, configuration, and customization of Salesforce products.
- Collaborate with internal teams to identify root causes of issues and implement solutions.
- Document resolutions to knowledge base for future reference.
Job Requirements :
- 2-4 years of experience in a similar role providing technical support for CRM systems like Salesforce.
- Solid understanding of Salesforce CRM platform including its features, functionality, and best practices.
- Excellent customer service skills with ability to communicate complex technical information effectively.
- Proficiency in controlling workflows using tools such as SFDC (Salesforce).
📌 Technical Support Engineer (Bengaluru)
🏢 Naukri E-hire Campaign
📍 Bengaluru