Roles and Responsibilities :
- Handle customer inquiries via chat, email, and phone calls to resolve their queries related to travel bookings.
- Process customer requests for flight changes, cancellations, refunds, and other travel-related issues.
- Provide accurate information on airline policies, routes, schedules, and fares to customers.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-3 years of experience in a BPO/call center environment with a focus on customer care or sales.
- Solid communication skills with excellent verbal and written English proficiency.
- Ability to work in an international process environment handling multiple languages (written).
- Basic knowledge of airline operations, ticketing systems, and travel regulations.
📌 Customer Service Executive (Jaipur)
🏢 TP
📍 Jaipur