Role & responsibilities

To take full responsibility for day-to-day operation, Management staff, internal technical

resource, 3rd party suppliers, account team members and SPOC for client stakeholders.

- Responsible for overall services (Client Management, Complaint Management, Compliances

Management, Vendor Management, Team Management, Procurement Management, Event

Management etc.).

- Shall ensure agreement, planning, timelines, and quality of deliverables.
- Produce detailed project plans to manage interdependencies.
- Ensure strict commercial change control to manage deviations.
- Adhere to relevant escalation processes to escalate resource issues, delayed project phases,

missed deadlines and other planning issues.

- Manage the expenditure within the Service Transition, ensuring all costs are recorded against

products and services delivered.

- Create and effectively manage the stakeholders, incorporating all project work-streams.
- Ensure products and services delivered within time and budget constraints and meet the

required level of quality.

- Monitor the issues are resolved in a timely manner and the appropriate corrective actions are

implemented.

- Review the outcomes of the Services to determine any corrective actions that could be taken to

improve future delivery in terms of cost, quality, and customer satisfaction.

- Shall be the In-charge of the entire bouquet of Property Management Services provided at the

site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency

using innovation and technology. Your role will encompass and not be limited.





- Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing,

and supporting them as and when required.

- Formulating suitable budgeting controls and Monitoring SLAs & KPIs for outsourced agencies

towards effective service deliverance.

- Maintaining service level agreements and keeping performance indicator scores above

excellence.

- Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the

payments.

- Overseeing all vendor quotations and invoices.
- Ensure proper signoffs for attendance and all the required details for cost sheet submission.
- Ensuring timely submission of client approved cost sheet to C&W; office and following up for the

invoice.

- Ensuring Accuracy of billing information.
- Manpower planning for the site (playing a major role in their hiring process etc.)
- Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities

and services are carried out.

- Ensure proper teamwork for all the facilities.
- Assisting client SPOC in creating the annual budget for site operations and formulating strategies

for effective management.





Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated.

• Dealing with occupants’ queries in verbal/ written form.

• Ensuring robust complaint management process is in place and is followed meticulously.

• Communicating and circulating information to occupants’ authorities on operational

complications.

• Ensuring health and life safety regulations/ manuals are adhered on site.

• All risk assessment recommendations are implemented and enforced for compliances.

• Resolving emergency maintenance matters with urgency.

• Maintaining exemplary relationship management with projects, consultants, contractors, govt.

authorities, statutory agencies for ease and smooth operations and maintenance of the

property.

• Creating and submitting the daily management report (DMR) and the monthly management

reports (MMR).

• Coordinate and maintain the as-built drawing and transition document library.

• Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all

required reports/Audits.

• Facilitate the services under the Slogan “No Safety No Work”.

• Pay attention to detail and have excellent accounting and financial management knowledge and

skills. Possess the ability to collate information into the system and maintain it in the record

books.

• pay attention to detail and have excellent accounting and financial management knowledge and

skills. Possess the ability to collate information into the system and maintain it in the record

books.

• Adherence of Management instructions.

📌 Assistant Property Manager - Bhiwandi - Immediate Joiner (Thane)
🏢 Cushman & Wakefield
📍 Thane