- Manage overall branch operations and ensure smooth day-to-day functioning
- Achieve branch business targets for Gold Loans and NCD Deposit mobilization
- Generate new business through customer acquisition and local market development
- Lead, guide, and monitor branch staff to improve productivity and performance
- Ensure proper gold appraisal, valuation, and disbursement process as per company policy
- Monitor gold loan renewals, collections, auction processes, and overdue accounts
- Promote and achieve NCD deposit targets through customer relationship management
- Build strong relationships with customers, investors, and business associates
- Ensure compliance with RBI guidelines, internal policies, and audit requirements
- Handle branch cash management,



banking activities, and daily reconciliations
- Monitor branch profitability, portfolio quality, and risk management
- Resolve customer queries, complaints, and service-related issues effectively
- Prepare daily, weekly, and monthly branch performance reports
- Conduct employee training and maintain discipline within the branch
- Coordinate with regional and head office teams for operational support and business growth
- Ensure proper documentation and protected custody of pledged gold and branch records

📌 Branch Manager (Nala Sopara)
🏢 SUPRA PACIFIC FINANCIAL SERVICES
📍 Nala Sopara