Job DescriptionRoles & Responsibilities Nn Provide responsive VIP/Executive Desktop Support to senior management and high-priority users. N Troubleshoot Windows laptops/desktops, Microsoft 365, Outlook, Teams, applications, peripherals, VPN and MFA issues. N Provide onsite support and assist other APAC offices, including travel when required. N Support AV, conference-room and telephony systems. N Troubleshoot basic LAN/WAN, Wi-Fi, VPN and connectivity issues. N Handle user onboarding,transfers and offboarding, including device and access setup. N Manage tickets and incidents within defined SLAs, following ITIL processes. N Coordinate with infrastructure, security and external vendors to resolve issues. N Maintain documentation and deliver a consistently high-quality user experience. N Be adaptable to provide support outside core working hours when required. NnnRequired Qualifications Nn Mandatory:



Current or previous experience in VIP/Executive Desktop Support or equivalent white-glove IT support. N Strong hands-on experience supporting Windows 10/11 and Microsoft 365/Office 365. N Experience with Active Directory, Azure/Azure AD, Intune/Endpoint Manager, SCCM and Autopilot. N Experience supporting VPN, MFA, remote access and basic network troubleshooting. N Hands-on exposure to AV/conferencing and telephony systems; Cisco/Crestronknowledge is desirable. N Strong customer service, communication, troubleshooting and problem-solving skills. N Experience with ITSM tools such as ServiceNow and understanding of ITIL Incident/Service Request/Problem Management. N ITIL certification and Microsoft certifications are desirable. N Private Equity/Financial Services experience is an advantage but not mandatory. Nn

📌 Senior Vip Desktop Support Engineer (Alibag)
🏢 Atyeti
📍 Alibag