Job Description – Telecaller / Telesales Executive – Payday Loans

Position: Telesales Executive
Department: Sales / Telecalling
Industry: NBFC / Financial Services
Location: Office No - 1004, 10th Floor, Surya Kiran Building, K.G Marg, Connaught Place, Delhi 110001
Experience: 6 Months – 1 Year
Employment Type: Full-Time

Key Responsibilities

- Make outbound calls to potential customers and explain payday loan products, features, eligibility criteria, repayment terms, and benefits.
- Handle inbound customer calls and provide accurate information regarding loan applications, eligibility, documentation, and repayment.
- Generate leads through outbound calling and convert prospects into successful loan applications.
- Understand customers’ financial requirements and recommend suitable loan products as per company guidelines.
- Follow up regularly with interested leads and customers to complete pending applications and documentation.
- Maintain follow-ups through calls, SMS, WhatsApp, and other company-approved communication channels.
- Achieve daily, weekly, and monthly targets related to calling, lead generation, application conversion, and disbursement.
- Accurately update customer details, call outcomes, follow-up dates, and application status in the CRM.
- Coordinate with Credit, Operations, Verification,



and other relevant teams for smooth loan processing.
- Handle customer objections and basic queries professionally to improve lead conversion.
- Maintain a qualified, courteous, and customer-focused approach during all customer interactions.
- Ensure all sales and customer interactions are conducted in accordance with company policies and applicable lending regulations.
- Maintain confidentiality of customer information and company data at all times.

Required Skills

- Good communication and convincing skills.
- Strong Hindi communication; basic English preferred.
- Comfortable making a high volume of outbound calls.
- Sales-oriented and target-driven approach.
- Basic knowledge of MS Excel and CRM systems.
- Ability to handle customer objections and follow-ups effectively.
- Prior experience in NBFC, FinTech, Banking, Personal Loan, Payday Loan, or Telecalling will be preferred.

Key Performance Indicators (KPIs)

- Daily calling and talk-time performance.
- Lead generation.
- Application conversion.
- Loan disbursement.
- Follow-up and pending application closure.
- CRM data accuracy.
- Customer service and compliance.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Telesales Executive (India)
🏢 VELUSHA PRIVATE
📍 India