22 Sep
|
MoneyCat
|
Gurugram
Key Responsibilities & Requirements:
✅ Good verbal and written communication skills.
✅ Knowledge of call auditing, process compliance, and quality standards.
✅ Understanding of quality tools such as Pareto Chart, Flowchart, Control Chart, etc.
✅ Proficiency in MS Excel, including formulas, filters, pivot tables, reporting, and basic analysis.
✅ Strong analytical and observation skills to identify process gaps and improvement opportunities.
✅ Ability to provide constructive feedback and coaching to advisors.
✅ Good documentation and report preparation skills.
✅ Solid attention to detail and accuracy while conducting audits.
✅ Basic understanding of KPIs such as CSAT, DSAT, FCR, AHT, and other quality metrics.
✅ Professional attitude with good listening, probing, and decision-making skills.
✅ Good time management and ability to meet audit targets.
Pay: ₹30,000.00 - ₹38,000.00 per month
Work Location: In person
📌 CALL QUALITY ANALYST (Gurugram)
🏢 MoneyCat
📍 Gurugram