Inbound Call Centre Executive to handle incoming calls from customers, resolve their queries,provide accurate information, and ensure a high level of customer satisfaction. The role involves understanding customer needs, offering solutions, and maintaining quality standards.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently
- Understand customer issues and provide appropriate solutions
- Respond to inquiries related to products, services, billing, or support
- Resolve complaints and escalate complex issues when required
- Maintain accurate records of customer interactions in CRM
- Follow call centre scripts, processes, and quality standards
- Meet daily, weekly, and monthly performance targets (AHT, FCR, CSAT, etc.)
- Ensure data security and compliance while handling customer information
Required Skills & Qualifications
- Excellent verbal communication skills
- Good listening and problem-solving ability
- Basic computer knowledge and typing skills
- Customer-oriented mindset
- Ability to work in shifts