Customer Service Executive position, ready to use for client submissions, candidates, or job portal postings without any internal company info:

Job Description: Customer Service Executive (Blended Process)Role Summary

We are urgently looking for proactive, customer-centric Customer Service Executives fluent in Malayalam or Tamil to manage a multi-channel blended support environment (Email, Chat, and Inbound/Outbound Calling).

Key Job DetailsParameterDetailsDesignationCustomer Service ExecutiveProcess TypeBlended Support (Email + Chat + Voice Calling)Job LocationTurbhe, Navi Mumbai (On-Site)Shift Timings9:00 AM – 6:00 PM (Standard Day Shift)Working Pattern6 Days a weekWeekly OffFixed Sunday OffJoining AvailabilityImmediate Joiners strongly preferredVacancies & Compensation

- Malayalam Process
- Tamil Process

Key Responsibilities

- Manage multi-channel customer interactions via phone calls, live web chat, and emails.
- Communicate fluently and professionally in Malayalam or Tamil with regional callers, while ensuring written communication (email/chat) is handled in clear English.
- Actively identify customer issues, diagnose operational concerns, and provide prompt, accurate resolutions.
- Document customer tickets,



chat summaries, and call notes accurately within the CRM/ticketing software.
- Escalate complex or unresolved queries to the designated department while following standard operating procedures (SOPs).
- Strive for high first-contact resolution (FCR) and positive customer feedback scores.

Eligibility & Skills Required

- Language Proficiency: Fluent verbal communication in Malayalam OR Tamil, with good verbal and written English skills.
- Experience: Prior experience in BPO / Customer Service / Telecalling preferred; freshers with strong communication skills and explicit voice modulation are welcome to apply.
- Tech Skills: Basic computer knowledge, good typing speed, and comfort working across chat and email dashboards.
- Competencies: Polite phone etiquette, active listening, patience, and sound problem-solving abilities.

Selection Process

- HR Screening (Language & communication assessment)
- Operations / Technical Round
- Final Selection & Offer Rollout

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Virar)
🏢 Aditya Bpo Services Pvt.Ltd
📍 Virar