We are seeking proactive and customer-centric Customer Care Executives to join our growing team. The role involves managing customer interactions, ensuring timely resolution of queries, and delivering a seamless customer experience. Candidates with a science background and prior exposure to tele calling or customer support will be well suited for this position.

Key Responsibilities

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Handle inbound and outbound customer communications professionally

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Respond to customer inquiries, concerns, and service requests effectively

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Provide accurate and consistent information regarding products and services

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Maintain detailed and up-to-date customer records using internal systems

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Adhere to process guidelines, quality benchmarks, and service standards

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Collaborate with internal teams to ensure timely issue resolution

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Contribute to customer satisfaction and retention initiatives

Requirements





- Bachelor’s degree in Agriculture / Botany / Bio-Science

- 1 to 1.5 years of experience in tele calling, customer care, or a similar role

- Robust verbal communication skills in Hindi and Bengali (mandatory)

- Working knowledge of computers and CRM tools

- Ability to manage customer interactions with professionalism and empathy

Benefits

- Competitive compensation package

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Professional and collaborative work culture

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Learning and growth opportunities within the organization

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Stable role with potential for long-term career development

Job Information

- Date Opened 01/17/2026
- Job Type Full time
- Industry Chemicals
- City Topsia
- State/Province West Bengal
- Country India
- Zip/Postal Code 700039

📌 Customer Relationship Executive (Topsia)
🏢 Chemtex Speciality
📍 Topsia