22 Sep
|
Ralas Motors
|
India
22 Sep
Ralas Motors
India
DUTIES AND RESPONSIBILITIES
- Incharge of customer care back office.
- Accountable for CCCF management, MIS, concern age analysis and other
reports.
- Monitoring Top 2 Box ratings, analyse root causes for dissatisfaction and driving
corrective and preventive actions.
- Accountable for keeping high standards of housekeeping in customer
interaction areas (e.g. Reception, Customer Lounge, etc.)
- Drive service marketing activities through tele-calling to improve vehicle
retention.
- Planning customer events / clinics to build strong relationship with customers.
- Pareto analysis of customer concern by using 7 QC tools.
- Upkeep of process circular file and sharing with all concerned.
Job Types: Full time, Walk-In
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Experience:
- total work: 3 years (Preferred)
📌 CRM (Service) (India)
🏢 Ralas Motors
📍 India