Description

Product Operations manages Jira Cloud for nearly 10,000 users across Product and Development at Infor. The platform team needs someone to take on routine administration and user support so senior staff can focus on architecture and strategy. This is a learning-heavy role — you'll be trained on enterprise Atlassian administration while handling the daily operational work that keeps the platform running smoothly.

A Typical Day in the Life Includes:

- Respond to user support requests — access issues, permission questions, project configuration help, and general "how do I do this in Jira?" inquiries
- Manage user accounts and group memberships following established procedures
- Create and configure Jira projects using existing templates and permission schemes
- Monitor and triage automation rule failures; fix straightforward issues and escalate complex ones
- Create/Maintain documentation — update runbooks, how-to guides, and internal knowledge base articles as processes change
- Run recurring platform hygiene tasks from checklists (deactivating inactive users, archiving old projects, cleaning up unused schemes)
- Assist senior analysts with testing during platform changes, migrations, or new feature rollouts
- Track and report on support request volume, resolution times, and common issue patterns
- Participate in Atlassian product release reviews to stay current on platform changes
- Work effectively as part of a small, high-impact team, maintaining ongoing communication and collaboration to prioritize work, share context, and ensure platform support and strategic initiatives stay aligned

Basic Qualifications:

- 1-2 years in an IT support, helpdesk, or systems administration role
- Ability to follow documented procedures accurately and consistently
- Willingness to learn — you don't need to know Atlassian administration yet, but you need to pick it up quickly
- Interest in automation and process improvement
- Transparent written communication for support responses and documentation
- Comfort asking questions and knowing when to escalate

Preferred Qualifications:





- Any hands-on Atlassian administration or user experience (even personal or small-team instances)
- Exposure to service management concepts (ticketing, SLAs, request fulfillment)
- Basic familiarity with identity concepts (what SSO is, what groups/roles mean)
- Experience with any API (even just using Postman or reading API docs)

About Infor

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science,



and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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📌 Business Systems Analyst, Associate (India)
🏢 Infor
📍 India