Customer Handling & Walk-in Sales

- Handle all walk-in customers professionally and understand their requirements.
- Explain products, pricing, availability and relevant offers to customers.
- Convert walk-in enquiries into sales wherever possible.
- Maintain proper records of daily walk-in customers and their conversion status.
- Follow up with customers who do not purchase during the initial visit.
- Build good relationships with existing and potential customers.
- Ensure customers receive timely responses to their enquiries.

2. Sales Coordination

- Coordinate with BDMs and the Sales team regarding customer requirements and orders.
- Prepare and process quotations, sales orders and other sales-related documents.
- Follow up on pending quotations and enquiries.
- Maintain daily sales and enquiry reports.
- Monitor sales against the assigned monthly target.
- Support the sales team in achieving branch sales targets.
- Identify opportunities for repeat sales from existing customers.

3. Order & Delivery Coordination

- Coordinate with Warehouse and Operations teams regarding product availability.
- Confirm stock availability before committing delivery timelines to customers.
- Coordinate order processing and delivery schedules.
- Inform customers regarding order status and expected delivery.




- Immediately communicate stock shortages or unavailable items to the concerned BDM/Manager.
- Follow up on pending orders until completion.

4. Customer Follow-up

- Maintain a proper database of recent, existing and potential customers.
- Conduct regular follow-ups on:
- Pending quotations
- Enquiries
- Previous customers
- Repeat orders
- Inactive customers
- Maintain accurate follow-up status and next-action dates.
- Ensure no genuine sales enquiry is left unattended.

5. Payment Coordination

- Coordinate with Accounts regarding customer payment status before processing orders where required.
- Follow up with customers regarding pending payments when assigned.
- Ensure customers are informed about payment requirements and company credit terms.
- Escalate delayed payments or credit-related issues to the concerned BDM/Manager.
- Avoid making unauthorized credit commitments to customers.

6. Reporting & Documentation

Maintain and submit daily/weekly/monthly reports including:

- Daily sales
- Walk-in customers
- Enquiries received
- Quotations issued
- Conversion status
- Pending follow-ups
- Orders received
- Pending deliveries
- Customer payment follow-up
- Sales target vs. achievement

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Sales Cordinator (India)
🏢 Green Malabar Trading Kochi
📍 India