CRE – SMR Job Description

- Make service reminder calls to customers whose vehicle service is due.
- Inform customers about upcoming periodic maintenance/service schedules.
- Schedule service appointments and coordinate with the Service Advisor/workshop.
- Follow up with customers after servicing (PSF – Post Service Follow-up).
- Collect customer feedback and record CSI/SSI/customer satisfaction.
- Handle basic customer complaints and coordinate with the concerned department for resolution.
- Maintain customer information and update CRM/DMS records.
- Follow up on missed service appointments and inactive customers.
- Explain service-related offers, maintenance packages and campaigns.
- Maintain daily calling/follow-up reports and achieve assigned calling and appointment targets.
- Coordinate with Sales, Service,



Parts and Workshop teams to ensure a smooth customer experience. RRJ College+1

Typical requirements in Thane/Mumbai automobile dealerships

- Graduate preferred.
- 0–2 years experience may be accepted; automobile/dealership experience is an advantage.
- Good communication skills in English, Hindi and Marathi.
- Basic computer knowledge and familiarity with CRM/DMS.
- Customer-handling and telephone-calling skills.
- Automobile service-process knowledge is practical. Some CRE-Service postings specifically ask for automobile-industry experience and knowledge related to vehicle faults/service

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 Arnav Automobiles
📍 India