Customer Relationship Manager (CRM) – Mahindra Showroom

Job Description:

- Welcome and assist customers visiting the showroom.
- Ensure a smooth customer experience from enquiry to vehicle delivery.
- Coordinate with Sales, Service, Finance and other departments.
- Handle customer feedback, complaints and follow-ups.
- Monitor customer satisfaction, CSI and NPS.
- Maintain customer records and CRM updates.
- Prepare basic customer feedback and performance reports.
- Support the Sales Team in maintaining strong customer relationships.

Requirements:

- Any Graduate / Diploma.
- 1–3 years of experience in Customer Service, CRM or Automobile Dealership preferred.
- Good communication and interpersonal skills.
- Customer-focused attitude and good coordination skills.
- Basic computer/CRM knowledge.

Job Type: Full time
Industry: Automobile Dealership
Location: Salem

Interested Candidates may apply through WhatsApp and Mail also.

Contact Person: Divya.R – HRM

Number: (phone hidden)

Mail: [email protected]

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

- Food provided
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

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