1) Customer focus:Driving Net Promoter Score

*Greeting customers when they enter store and coaching the team to do the same

*Displaying commitment towards providing exceptional Customer Service and ensuring that associates also treat Customer Satisfaction as a priorit

*Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

*Striving to have long lasting and fruitful relationships with each of our customers

2)Driving sales vs.plan*Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

*Developing a culture of high sales performance expectations, i.e. Sales Leadership

*Inspiring and inspiring the field team to drive for results

*Assessing field capability and establish performance priorities at group level3)People Development (Attrition Control)

*Assisting in recruiting and selecting high potential staff

*Providing effective on-the-job training and guidance to team members making use of company training modules

*Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

*Evaluating the training needs of store associates and working closely with L&D; department to execute the developmental plan

*Understanding the reasons for attrition and taking measures to control it

4)Cash & Inventory management

*Monitoring cash reconciliation to ensure there is no mismatch of store funds





*Ensuring availability of required merchandise and services*Conducting stocktakes regularly

*Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed

*Performing the necessary quality checks for the new products

*Working very closely with other departments till the product reachesthe customer and ensuring the best customer experience to the Customer

5)Supervision

*Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved

*Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation

6)SOP adherence & implementation

*Ensuring that all SOPsfor retail are implemented successfully and adhered to by store employees *Updating colleagues on business performance, new initiatives and other important issues *Scheduling the team’s shift timings to meet the store’s business needs and demands

*Ensuring staffing levels are adequate to effectively operate the store

7)Store Upkeep & maintenance

*Maintaining the store as per standards, regularly cleaning the frames and other equipment at the store

*Ensuring the security of all equipment and that there is no shortage of stock units or damage in the store

Pay: ₹25,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Store Manager (India)
🏢 Avasara Consulting
📍 India