Client Delivery Manager

Bengaluru, KarnatakaChennai, Tamil Nadu

Job Summary

This role is responsible for supporting client delivery. It focuses on maintaining solid client partnerships, ensuring smooth delivery operations, and aligning outcomes with business objectives, while contributing to key transformation and risk management efforts.

Key Responsibilities

1.Support client delivery programs using digital engineering approaches and enterprise platforms, aligning delivery with client needs and organisational standards.
2. Contribute to operational governance by applying delivery frameworks and tracking performance metrics using tools such as ServiceNow, Jira, and SAP.
3. Support risk management efforts by applying analytics and established practices to help identify and address delivery risks across business and engineering areas.
4. Work with cross-functional teams to coordinate resources and support programme delivery and client satisfaction.
5. Contribute to transformation initiatives , leveraging cloud, automation,



and emerging technologies to enhance delivery outcomes.
6. Build and maintain client relationships, identifying opportunities for growth and solution improvement .
7. Support adherence to contractual obligations and industry standards, applying frameworks such as ITIL, PMI, and Agile to ensure consistent delivery

Skill Requirements

Looking for a Domain Head with 20+ years of experience in Banking (BFSI), Quality Engineering, and Digital Transformation programs. Should have proven expertise in practice leadership, business transformation, client relationship management, delivery governance, and presales support. Experience driving AI/GenAI adoption, regulatory compliance initiatives, automation transformation, digital banking modernization, and open banking ecosystems is essential. The role requires ownership of domain growth, capability development, and strategic client engagement.

📌 Client Delivery Manager (Bengaluru)
🏢 HCLTech
📍 Bengaluru