Job Title

Senior Manager – Sales Operations & Performance (Luxury Hospitality)

Location: Gandhinagar, Gujarat
Work Hours: US time zone alignment
Reporting To: Senior Sales Leadership (USA)

Role Summary

If you are capable to recognize and capture Unique Opportunity to learn and grow with pioneering wellness resort in USA with patented wellness offering and be part of new brand, this may be a dream come true for you. You will get direct exposure to US-based resort sales leadership and be part of it in future. This is high-impact role for leader who thrives in team-oriented and performance-driven environment.

The Senior Manager – Sales Operations & Performance will lead offshore sales operations in India supporting a US-based luxury wellness resort. This role manages a large team of Sales Managers (manager-of-managers) across India and the US (as required), who in turn oversee frontline sales teams aligned to specific business areas and revenue targets.

Organizational Scope

- Direct Reports: 20+ Sales Managers (India & US)
- Indirect Oversight: Large, multi-layered sales teams

Key Responsibilities

- Lead, coach, and hold Sales Managers accountable for revenue outcomes and execution quality.
- Define and enforce SMART goals, performance standards, and productivity metrics.
- Ensure consistent execution of sales processes, SOPs, and quality benchmarks.
- Monitor pipeline health, conversions, and team productivity; address performance gaps.
- Act as the primary India-based partner for US Sales Managers and resort leadership.
- Own consolidated reporting, dashboards, and performance reviews.
- Build leadership depth, support hiring and onboarding, and ensure scalability for future growth.

Qualifications & Experience

- 10+ years in sales operations, BPO sales leadership,



or revenue-driven roles.
- 5–7+ years managing managers in a multi-layered sales organization.
- Proven experience driving revenue accountability and performance metrics.
- Strong stakeholder management and communication skills.
- Ability to work consistently in US business hours.

Preferred:

- Experience in luxury hotels, resorts, serviced residences, or premium brands.
- Alternatively, experience in pharma, BFSI, or high-ticket sales environments ($500+).
- Exposure to US-based or global sales teams and strong CRM / analytics proficiency.

Why Join

- Opportunity to learn and grow with pioneering wellness resort in USA with patented wellness offering and be part of new brand.
- Direct exposure to US-based resort sales leadership and be part of it in future
- High-visibility, high-impact position with growth potential
- Performance-driven and collaborative work workplace

Job Type: Full-time

Benefits:

- Paid time off

Ability to commute/relocate:

- Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Have you directly managed Sales Managers or Team Leaders who themselves managed teams? Please specify.
- What annual revenue or booking targets were you accountable for in your most recent role?
- Have you worked with luxury hospitality, premium brands, or high-ticket sales? Please specify.
- What is the largest multi-layered sales organization you have managed (managers + agents)?
- Which sales KPIs and dashboards have you owned or reviewed regularly at leadership level?

Experience:

- BPO Sales Operations: 10 years (Preferred)

Language:

- English (Required)

Shift availability:

- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

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