Job Summary

We are looking for confident and customer-focused Customer Care Executives to handle inbound calls from international customers. The role involves understanding customer concerns, providing accurate information, resolving issues, and delivering a skilled customer experience.

Key Responsibilities

- Handle inbound customer calls professionally and efficiently.
- Understand customer concerns and provide appropriate resolutions.
- Follow company processes, quality standards, and data-security guidelines.
- Maintain accurate customer and call records.
- Handle difficult customers calmly and professionally.
- Escalate issues when required.
- Meet defined quality, productivity, attendance, and customer-service targets.

Requirements

- Good spoken English and strong listening skills.
- Clear and professional communication.
- Customer-service mindset and problem-solving ability.
- Basic computer knowledge.
- Ability to work in rotational shifts and rotational weekly offs.
- International voice/BPO experience is an advantage.
- Freshers with good communication skills are welcome.

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 International Inbound Customer Care Executive – Voice Process (India)
🏢 Miqdam Global
📍 India