Job Description – Help Desk Executive

Company: Gointegra Facility Management Services
Position: Help Desk Executive
Location: Hyderabad
Experience: 1+ Year
Experience Requirement: Residential Facility Management experience is mandatory

About the Role

Gointegra Facility Management Services is looking for a Help Desk Executive to manage resident requests, complaints, queries, and service coordination within residential communities. The candidate will act as the primary point of contact between residents, facility teams, and service providers.

Key Responsibilities

- Handle resident queries, complaints, and service requests through phone, email, WhatsApp, and help desk systems.
- Register, track, and close service requests within the defined timelines.
- Coordinate with housekeeping, security, maintenance, MEP, and other facility teams for issue resolution.
- Maintain daily records of complaints, requests, escalations, and closures.
- Follow up with concerned departments and provide timely updates to residents.
- Monitor pending and escalated complaints and ensure proper closure.

Required Skills

- Positive verbal and written communication skills.




- Basic knowledge of MS Office/Excel.
- Good coordination and follow-up skills.
- Customer/resident service orientation.
- Ability to handle multiple requests and prioritize tasks.
- Basic knowledge of complaint/ticket management systems.
- Knowledge of MyGate, ADDA, or similar residential community management platforms is preferred.
- Candidates familiar with other facility/residential management software are also welcome.

Eligibility

- Minimum 1 year of relevant experience.
- Residential Facility Management experience is mandatory.
- Candidates with experience in residential communities, gated communities, apartments, or integrated facility management will be preferred.
- Candidates should be comfortable working in a residential facility environment.

Location: Hyderabad
Company: Gointegra Facility Management Services

Interested candidates can share their updated CV for further consideration.

Pay: ₹8,725.90 - ₹24,000.13 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Help Desk (India)
🏢 Uniservice Apartment Solutions
📍 India