Job Description: Customer & Operations Coordinator – Specialty Food Brand

Location: Chandigarh (Elante Mall + Citywide operations)

We are looking for a sharp, dynamic individual who can manage Admin, HR, Operations Customer relations

Mandatory hospitality background - in a cafe, restaurant, hotel or kitchen.

This person will function as the daily bridge between the Founder and all stakeholders — customers, kitchen team, delivery fleet, vendors, and social media partners.

The role is equal parts assistant + coordinator: ensuring smooth execution of daily operations, timely communication, and maintaining the premium standards of the brand.

Key Responsibilities

1. Daily Coordination & Assistance

- Act as the link between the Founder and teams/vendors (kitchen, riders, packaging/produce vendors, social media teams).
- Schedule and track tasks, ensuring timely follow-ups and execution.
- Work to keep priorities on track, ensuring nothing is missed.
- Hiring and welfare of other employees.

2. Customer Relations & Experience

- Maintain and update customer database with preferences and subscriptions.
- Interact with customers via WhatsApp, Instagram DMs, and calls in a polished and professional manner.
- Handle feedback/complaints and resolve quickly.

3. Social Media & Communication

- Coordinate with the brand’s social media team/agency for timely posts and responses.
- Ensure customer inquiries are answered quickly.




- Support management in external communication.

4. Operations & Delivery

- Ensure orders are ready and dispatched on time.
- Track delivery fleet/riders and keep customers updated.
- Troubleshoot last-minute order/delivery issues.

5. Vendor & Procurement Support

- Liaise with vendors (ingredients, packaging, logistics).
- Track stock usage and reorder supplies in advance.
- Maintain updated rate cards and invoice records.

Ideal Candidate Profile

- Education: Diploma/Degree in Hospitality Management (IHM or equivalent preferred).
- Experience: 1–3 years in guest relations/front office/operations in premium hotels, F&B; outlets, or fast-moving startups.
- Skills & Qualities:
- Excellent communication in English + Hindi/Punjabi.
- Tech-savvy: WhatsApp Business, Excel/Google Sheets, Instagram.
- Organized, proactive, strong follow-up skills.
- Groomed, confident, customer-first mindset.
- Able to handle multi-tasking with calm and precision.

Why Join Us?

- Be the right hand to the Founder, running daily operations end-to-end.
- Exposure to both hospitality + brand management in a modern food venture.
- Chance to grow into a managerial role.
- Work with a young, premium food brand that values quality, creativity, and professionalism.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Experience:

- cafe/restaurant/kitchen/hotel: 1 year (Required)

Work Location: In person

📌 Manager(Operations, HR, CRM-with Hospitality Experience) (India)
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