HOTEL LIME TREE

Old Ambala Road, Near Golden Hospital, Dhakoli, Zirakpur, Punjab – 160104

JOB DESCRIPTION – RECEPTIONISTPosition

Receptionist / Front Office Executive

Department

Front Office

Reports To

General Manager

Job Summary

The Receptionist is responsible for welcoming guests, handling check-in and check-out, managing reservations, answering guest queries, coordinating with hotel departments, and ensuring a smooth and professional guest experience.

Key Responsibilities

- Welcome and greet guests in a polite and professional manner.
- Handle guest check-in and check-out procedures.
- Manage room reservations, cancellations, and modifications.
- Maintain accurate guest registration and hotel records.
- Handle telephone calls, WhatsApp enquiries, and guest requests.
- Provide information about rooms, hotel facilities, restaurants, and services.
- Coordinate with Housekeeping, Kitchen, Restaurant, and Management.
- Prepare and maintain guest bills and payment records.
- Handle cash, UPI, card, and other approved payment methods.
- Ensure all guest documents and ID details are properly recorded.
- Address guest complaints and coordinate with management for resolution.
- Maintain cleanliness and professional appearance of the reception area.
- Monitor room availability and communicate room status with housekeeping.
- Promote hotel rooms, restaurant services,



and available offers when appropriate.
- Maintain confidentiality of guest information.
- Perform other front-office duties assigned by the General Manager.

Required Skills

- Good communication and customer-service skills.
- Basic computer knowledge.
- Knowledge of MS Office and hotel billing/reservation software is an advantage.
- Good Hindi and English communication; Punjabi is an advantage.
- Ability to handle guests professionally and calmly.
- Positive telephone and WhatsApp communication skills.
- Basic knowledge of cash and billing procedures.

Qualification & Experience

- Minimum 12th pass; graduate preferred.
- Previous hotel/front-office experience preferred.
- Freshers with good communication skills may also be considered.

Personal Qualities

- Well-groomed and presentable.
- Punctual and responsible.
- Honest and reliable.
- Polite and guest-focused.
- Able to work in shifts.
- Team player with a positive attitude.

Employment Details

Location: Hotel Lime Tree, Dhakoli, Zirakpur
Department: Front Office
Salary: As per experience and interview
Food & Accommodation: As per hotel policy
Shift: As per hotel operational requirements

Pay: Up to ₹18,000.00 per month

Benefits:

- Food provided
- Paid time off

Work Location: In person

📌 Receptionist/Housekeeping (India)
🏢 Hotel Lime Tree
📍 India