Franchise & Business Development Manager

Location: Gujarat & Maharashtra
Department: Business Development & Franchise Operations
Experience: 5–10 years
Employment Type: Full-Time
Industry: Food & Beverage / Multi-Cuisine Restaurant

About the Role

We are looking for a dynamic, commercially driven Franchise & Business Development Manager to lead franchise expansion and franchise operations for our growing multi-cuisine restaurant business across Gujarat and Maharashtra.

This is a dual-role position requiring the candidate to manage the complete franchise lifecycle — from identifying recent franchise partners and locations, negotiating and closing franchise opportunities, and supporting new outlet launches, to managing existing franchisees and ensuring their outlets achieve operational and financial performance targets.

The ideal candidate should have a strong understanding of the restaurant/F&B; industry, franchise business models, sales and business development, outlet operations, real estate, and franchisee relationship management.

Key ResponsibilitiesFranchise Business Development

- Develop and execute the franchise expansion strategy across Gujarat and Maharashtra.
- Identify, approach, qualify, and convert potential franchise partners.
- Build and maintain a strong pipeline of prospective franchisees.
- Generate leads through networking, referrals, market research, real estate networks, exhibitions, digital channels, and industry contacts.
- Conduct meetings and presentations with prospective franchise partners.
- Explain the franchise model, investment requirements, commercial terms, support structure, brand proposition, and business opportunity.
- Evaluate prospective franchisees based on financial capability, business experience, location preferences, and suitability for the brand.
- Negotiate commercial terms within company-approved guidelines and drive opportunities through to agreement signing.

Location & Market Development

- Identify potential locations for new restaurant outlets across Gujarat and Maharashtra.
- Develop relationships with property owners, brokers, developers, and real estate consultants.
- Conduct preliminary location feasibility and market assessments.
- Analyse catchment areas, competition, customer profiles, rental economics, visibility, accessibility, and potential sales.
- Coordinate with management and internal teams for final location approvals.

New Outlet Launch

- Manage the franchisee onboarding process from agreement signing through outlet opening.
- Coordinate with Projects, Operations, Marketing, Training, Supply Chain, Finance, and other departments.
- Ensure franchisees meet timelines for site development, recruitment,



training, procurement, licensing, branding, and pre-opening activities.
- Support the franchisee during the launch and initial stabilization period.
- Ensure current outlets are launched according to company standards and timelines.

Franchise Operations & Relationship Management

- Act as the primary business contact for assigned franchise partners.
- Maintain strong, professional, and long-term relationships with franchisees.
- Conduct regular visits to franchise outlets across Gujarat and Maharashtra.
- Monitor outlet sales, profitability, food costs, manpower costs, customer feedback, and operational performance.
- Ensure franchise outlets follow company SOPs, food quality standards, hygiene standards, service standards, branding guidelines, and operational procedures.
- Identify underperforming outlets and develop action plans with franchisees to improve performance.
- Work closely with franchisees to identify opportunities for increasing sales and profitability.
- Resolve franchisee concerns and coordinate with internal teams to ensure timely solutions.
- Ensure implementation of new menus, promotions, technology, systems, SOPs, and company initiatives.

Commercial & Performance Management

- Track franchisee business performance and key financial/operational KPIs.
- Review outlet-level P&L; and unit economics with franchise partners.
- Identify opportunities to improve revenue, margins, cost control, and operational efficiency.
- Prepare regular franchise performance reports for management.
- Monitor franchise agreements, commercial commitments, renewals, and other contractual requirements.
- Maintain accurate records of franchise leads, agreements, outlet performance, and expansion pipeline.

Market Expansion

- Identify new cities, towns, and micro-markets suitable for brand expansion.
- Track competitor activity, restaurant trends, consumer preferences, and market opportunities.
- Develop relationships with investors, entrepreneurs, business owners, and strategic partners.
- Recommend expansion opportunities based on market potential and commercial feasibility.

Key Performance Indicators

The candidate will be measured on both growth and franchise performance, including:

- New qualified franchise leads generated
- Franchise agreements signed




- New franchise outlets opened
- Expansion pipeline and conversion rate
- New locations identified and approved
- Franchisee sales growth
- Franchisee profitability
- Existing outlet performance
- Operational and brand compliance
- Franchisee retention and relationship quality
- Timely opening of new outlets
- Achievement of monthly, quarterly, and annual business targets

Candidate Profile

We are looking for someone who is not just a sales person and not just an operations manager.

The ideal candidate should be capable of:

- Finding and convincing the right franchise partner
- Finding and evaluating the right location
- Closing the franchise deal
- Coordinating the new outlet launch
- Managing the franchise relationship
- Understanding the restaurant P&L; and unit economics
- Identifying why an outlet is underperforming and helping the franchisee improve it
- Travelling extensively and personally visiting outlets and markets
- Taking ownership of the business from lead generation to franchisee success

Required Experience & Skills

- 5–10 years of relevant experience in F&B;, restaurant chains, QSR, casual dining, hospitality, retail, franchise development, or related industries.
- Experience in both business development/franchise sales and restaurant operations is strongly preferred.
- Strong knowledge of franchise business models and commercial negotiations.
- Valuable understanding of restaurant unit economics and P&L.;
- Strong networking and relationship-management skills.
- Excellent communication, presentation, negotiation, and closing skills.
- Strong analytical and problem-solving abilities.
- Ability to independently manage a large territory.
- Strong follow-up and execution capabilities.
- Proficiency in MS Excel, PowerPoint, CRM, and business reporting.
- Willingness to travel extensively across Gujarat and Maharashtra.
- Fluency in Gujarati, Hindi, and English preferred; Marathi would be an advantage.

Qualification

Bachelor's degree in Business Administration, Hospitality, Hotel Management, Marketing, or a related field preferred.

What We Are Looking For

A business-oriented F&B; professional who can own the entire franchise journey — from finding the franchisee and location to opening the outlet and making the franchisee successful.

The person should be entrepreneurial, hands-on, target-oriented, commercially aware, and comfortable working directly with restaurant owners, investors, property owners, and internal teams.

Travel: Extensive travel across Gujarat and Maharashtra is an essential part of this role.

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Franchise and Business Development Manager (India)
🏢 Sugar n spice
📍 India