- Welcome and greet patients, attendants, visitors, doctors, and other hospital personnel in a courteous and professional manner.
- Manage the reception/front desk and ensure smooth day-to-day functioning of the hospital front office.
- Register new and existing patients accurately in the hospital management system.
- Collect and verify patient details, identification documents, contact information, and other required registration information.
- Schedule, reschedule, and cancel appointments for doctors, consultants, and diagnostic services as required.
- Coordinate with doctors, consultants, nursing staff, billing, pharmacy, laboratory, radiology, and other departments for smooth patient flow.
- Provide patients and attendants with accurate information regarding appointments, consultations, hospital services, departments, visiting hours, and other general enquiries.
- Manage incoming and outgoing telephone calls and direct calls to the appropriate department or personnel.
- Assist patients with OPD registration, consultation processes, admissions, discharges, and other front-office-related procedures.
- Coordinate with the concerned departments for inpatient admissions, room/bed availability, transfers, and discharge formalities as required.
- Guide patients and attendants to the appropriate departments, consultation rooms, diagnostic areas, pharmacy, billing counter, and other hospital facilities.
- Handle patient enquiries and complaints courteously and escalate unresolved or sensitive matters to the concerned supervisor or management.
- Maintain accurate records of patient registrations, appointments, enquiries, visitors, and other front-office activities.
- Ensure proper documentation and timely updating of patient information in the hospital management system.
- Coordinate with the billing and insurance departments regarding patient billing, payment procedures, insurance documentation, and related requirements.




- Maintain confidentiality of patient information, medical records, contact details, billing information, and other sensitive hospital information.
- Ensure that patient information is disclosed only to authorized persons and in accordance with hospital policies and applicable requirements.
- Maintain professional communication and cordial relationships with patients, attendants, doctors, consultants, nurses, technicians, and other hospital staff.
- Manage the reception area and ensure that it remains clean, organized, and qualified at all times.
- Maintain proper records of visitor entries, passes, enquiries, complaints, and other front-office documentation as required.
- Handle cash or payment-related activities only when specifically assigned and in accordance with hospital procedures.
- Assist during emergencies by promptly informing the concerned medical, nursing, security, or administrative personnel and guiding patients/attendants appropriately.
- Follow hospital policies, Standard Operating Procedures (SOPs), code of conduct, safety protocols, and instructions issued by the management from time to time.
- Maintain punctuality, discipline, professional appearance, and courteous behaviour while dealing with patients and visitors.
- Prepare or assist in preparing daily/periodic front-office reports, appointment reports, registration reports, and other reports as required.
- Support patient satisfaction initiatives and contribute to maintaining a positive patient experience.
- Perform any other front-office, administrative, or patient-coordination duties reasonably assigned by the management from time to time.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Leave encashment
- Paid sick time
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Front desk: 2 years (Preferred)

Language:

- Telugu (Preferred)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

📌 Front Office Executive (Receptionist) (Tirupati)
🏢 Akshiraa Mom & Me Hospitals
📍 Tirupati