Candidate Requirements:

- Excellent verbal and written communication skills.
- Customer-centric approach with strong problem-solving abilities.
- Ability to handle difficult situations professionally and calmly.
- Basic computer proficiency and familiarity with CRM or customer support tools.
- Good organizational and multitasking skills.
- Ability to work in a rapid-paced environment and manage multiple customer interactions simultaneously.

Key Responsibilities:

- Handle customer queries through calls, emails, WhatsApp, chat, and social media platforms.
- Resolve customer complaints and concerns in a timely and professional manner.
- Process order-related requests, including order tracking, cancellations, exchanges, and returns.
- Coordinate with internal teams such as warehouse, logistics, and merchandising to ensure prompt issue resolution.
- Maintain accurate records of customer interactions and follow-ups.
- Provide product information and assist customers in making purchase decisions.
- Ensure a high level of customer satisfaction and positive brand experience.
- Meet response and resolution timelines as per company standards.
- Escalate complex issues to the concerned departments when required.

📌 Customer Support Executive (Pune)
🏢 Dew Solutions
📍 Pune