We are looking for a motivated and customer-focused BPO Executive with at least 1 year of experience in BPO, customer service, telecalling, or voice/non-voice processes. The candidate will be responsible for handling customer interactions, resolving queries, and maintaining a high level of customer satisfaction.

Key Responsibilities

- Handle inbound and/or outbound customer calls professionally.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries and complaints within the required timeframe.
- Maintain accurate records of customer interactions and transactions.
- Follow company processes, policies, and quality standards.
- Coordinate with internal teams for issue resolution when required.
- Meet daily/weekly/monthly performance and productivity targets.
- Maintain a skilled and positive approach while interacting with customers.
- Follow up with customers when necessary.

Required Skills

- Minimum 1 year of experience in BPO/Customer Support/Telecalling.




- Excellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge and proficiency in MS Office.
- Ability to handle customers professionally.
- Good interpersonal and time-management skills.
- Comfortable working in a target-oriented environment.
- Willingness to work in rotational shifts, if required.

Qualifications

- Graduate preferred.
- Candidates with relevant BPO/customer service experience will be preferred.

Key Performance Indicators (KPIs)

- Customer satisfaction
- Call quality
- Productivity and attendance
- First-call resolution
- Target achievement
- Adherence to process and quality standards

Pay: ₹20,000.00 - ₹40,000.00 per month

Application Question(s):

- How much total experience do you have ?
- Current CTC ?
- Notice Period ?

Shift availability:

- Day Shift (Preferred)

Work Location: In person

📌 BPO Trainer (Chandigarh)
🏢 TechFacto
📍 Chandigarh