Role description

Finacle L2 Support Engineer

Experience: 6 to 8 Years
Location: Vashi, Navi Mumbai

Key Responsibilities

- Provide Level 2 (L2) support to the Bank's IT team and end users for the Finacle 10.x application.
- Troubleshoot and resolve custom and product-related issues with strong debugging and analysis capabilities.
- Deliver front-end and back-end support for CRM modules, account modules (SB, CA, CC, OD, LA), and Loans & Advances.
- Classify incidents accurately as data-related, product-related, or customization-related issues.
- Ensure timely resolution and closure of support tickets within defined SLA timelines.
- Analyze recurring issues and implement permanent solutions across Finacle modules.
- Publish daily ticket status and incident reports to stakeholders.
- Handle minor customization fixes and support enhancements within the Finacle setting.
- Maintain strong knowledge of Finacle services, architecture, and application environments.
- Generate business and operational reports using SQL as per banking requirements.
- Support End of Day (EOD) and Beginning of Day (BOD) activities, including issue resolution through log analysis and backend troubleshooting.
- Share daily EOD/BOD status reports and checklists with all relevant stakeholders.
- Provide support for EOD/BOD batch processing and financial year-end activities.
- Manage and support customized Finacle modules and integrations.
- Troubleshoot and resolve NEFT, RTGS, and payment processing-related issues.




- Provide backend support for production issues, user queries, and operational incidents.
- Analyze ATM and other delivery channel logs to ensure seamless transaction processing.
- Be flexible to work in rotational shifts as required.
- Support Trade Finance operations and related Finacle functionalities.

Required Skills

- Hands-on experience with Finacle Core Banking Application (10.x).
- Strong knowledge of Retail Banking and Core Banking Operations.
- Excellent debugging and troubleshooting skills.
- Experience in SQL and database querying.
- Knowledge of Finacle customization and configuration.
- Expertise in EOD/BOD processes and batch monitoring.
- Understanding of payment systems such as NEFT and RTGS.
- Familiarity with delivery channels, ATM/FI log analysis, and production support.
- Exposure to Trade Finance modules will be an added advantage.

Skills

Finacle, CRM, Trade Finance

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Finacle Support Lead II - Production Support (India)
🏢 UST
📍 India