We are looking for a friendly, professional, and guest-focused Front Office Associate to join our hotel team. The ideal candidate will be responsible for providing excellent guest service, handling check-in and check-out procedures, managing reservations, and ensuring smooth front desk operations.

Key Responsibilities

- Welcome and greet guests in a warm and professional manner.
- Handle guest check-in and check-out efficiently and accurately.
- Manage room reservations, cancellations, and modifications.
- Provide information about hotel facilities, services, room types, and local attractions.
- Handle guest requests, queries, and complaints professionally and promptly.
- Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and complete front desk documentation.
- Handle cash, credit card payments, billing, and other financial transactions as required.
- Follow hotel policies, procedures, and standards for guest service and safety.
- Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required.
- Maintain cleanliness and professional appearance of the front desk area.




- Ensure proper handover of information between shifts.
- Promote hotel facilities, services, and applicable upgrades or offers.

Requirements

- Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.
- Previous experience in a hotel front office role is an advantage.
- Freshers with good communication and customer-service skills may also apply.
- Good verbal and written communication skills.
- Professional, courteous, and well-groomed personality.
- Ability to work in shifts, including weekends and holidays.
- Basic computer knowledge; familiarity with hotel PMS is an advantage.
- Strong customer-service and problem-solving skills.
- Ability to work effectively as part of a team.

What We Offer

- Competitive salary based on experience and skills.
- Training and opportunities for career development.
- Supportive and qualified work workplace.
- Employee benefits as per company policy.
- Opportunities to grow within the hospitality industry.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Commuter assistance
- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Associate (India)
🏢 Foxoso Fiori Hotel Jaipur
📍 India