SENIOR IVF CENTRE TELECALLERPravi Global IVF | Kanpur

Position: Senior Telecaller – IVF & Fertility
Location: Kanpur
Experience: 2–5 years, preferably in IVF, fertility, hospital or healthcare
Employment: Full-time

Job Purpose

To handle IVF and fertility patient enquiries, counsel prospective patients professionally, follow up leads consistently, and convert genuine enquiries into consultations and appointments while maintaining a compassionate, patient-centric approach.

Key Responsibilities

- Handle inbound and outbound calls from IVF, infertility and fertility treatment enquiries.
- Explain IVF, IUI, fertility investigations, consultation process and treatment journey in simple, patient-friendly language.
- Understand patient requirements, previous treatment history and source of enquiry.
- Convert enquiries into doctor consultations and appointments.
- Follow up systematically with:
- New leads
- Missed calls
- Patients who have not booked consultation
- Patients who have postponed treatment
- Previous IVF failure patients
- Patients requiring further counselling
- Maintain accurate records of all calls, enquiries, follow-ups and appointment status in CRM/Excel/hospital software.
- Coordinate with doctors, counsellors, front office and clinical team for smooth patient movement.
- Handle WhatsApp enquiries and follow-ups professionally.
- Explain packages, consultation charges, investigations and basic treatment logistics as per centre-approved information.
- Coordinate with patients coming from outside Kanpur, NRI patients and outstation patients when required.
- Ensure timely follow-up of digital marketing leads from Google, Facebook, Instagram and other campaigns.
- Maintain confidentiality of patient information.




- Escalate medical questions, complaints or sensitive issues to the doctor/counsellor rather than giving independent medical advice.

Senior-Level Responsibilities

- Monitor and guide junior telecallers.
- Allocate and track leads among the telecalling team.
- Ensure zero lead leakage and timely follow-up.
- Review daily appointment conversion and pending follow-ups.
- Prepare daily/weekly telecalling reports.
- Identify reasons for lead drop-offs and suggest improvements.
- Train new telecallers in communication, lead handling and IVF enquiry management.
- Coordinate with the marketing team to improve lead quality and conversion.

Desired Skills

- Excellent Hindi and English communication skills.
- Pleasant, empathetic and confident telephone manner.
- Solid persuasion and counselling skills.
- Good understanding of IVF/fertility terminology is preferred.
- Strong follow-up and conversion ability.
- Comfortable using WhatsApp, Excel, CRM and computer systems.
- Ability to handle emotionally sensitive fertility patients with empathy.
- Good objection-handling skills.
- Target-oriented and disciplined.

Key Performance Indicators (KPIs)

- Number of leads contacted
- Contact rate
- Consultation bookings
- Consultation conversion rate
- Follow-up completion rate
- Lead-to-patient conversion
- Response time to new enquiries
- Appointment show-up rate
- Patient feedback
- Revenue generated from converted leads

Preferred Candidate

A candidate with 2–5 years of experience in IVF/fertility telecalling, hospital front office, healthcare sales or patient counselling, with proven ability to handle high-volume leads and convert enquiries into consultations.

Pay: ₹8,667.24 - ₹31,330.08 per month

Work Location: In person

📌 experienced hospital telecaller (Kanpur)
🏢 PRAVI IVF & Fertility Centre
📍 Kanpur