Student Success Executive

Location: Vyttila, Kochi – SLBS Marklance
Experience: 1–3 Years
Industry: EdTech / Education

We are looking for a proactive and student-focused Student Success Executive to ensure students have a positive learning experience throughout their course journey. The role involves regular student engagement, addressing concerns, coordinating with academic teams, and ensuring students stay motivated and successfully complete their courses.

Key Responsibilities

- Act as the primary point of contact for students throughout their course journey.
- Regularly interact with students to understand their academic, personal and course-related concerns.
- Monitor student attendance, participation, engagement and overall progress.
- Proactively identify students who are becoming inactive or disengaged and take corrective action.
- Conduct regular student follow-ups and counselling to improve engagement and course completion.
- Coordinate with faculty and academic teams to resolve student concerns.
- Organize and support student engagement activities, events, games and initiatives.
- Motivate students to actively participate in classes, activities and placement-related programs.
- Collect student feedback and identify areas for improvement.




- Handle student queries professionally and ensure timely resolution.
- Maintain accurate records of student interactions, concerns, follow-ups and resolutions.
- Follow up with students who are absent or at risk of dropping out and coordinate with the retention team when required.
- Prepare regular reports on student engagement, attendance, satisfaction and success metrics.

Requirements

- 1–3 years of experience in Student Success, Student Counselling, Customer Success, Student Engagement, or EdTech.
- Excellent communication and interpersonal skills.
- Strong counselling, convincing and problem-solving abilities.
- Friendly, approachable and patient personality.
- Ability to build solid relationships with students.
- Good follow-up and coordination skills.
- Basic knowledge of MS Excel/Google Sheets.
- Experience in an EdTech or educational institution will be an added advantage.

Key Performance Areas

- Student engagement and satisfaction
- Course completion and continuation
- Reduction in inactive/dropout cases
- Student feedback and issue resolution
- Regular follow-up and successful counselling

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Student Success Specialist (India)
🏢 Slbs Marklance
📍 India