Core Duties and Responsibilities

- Welcoming and Seating Guests
- Greet every guest with a warm, friendly smile upon arrival.
- Manage the host stand, track table availability, and escort guests to their tables.
- Accommodate special seating requests and manage waitlists during peak dining hours.
- Reservation and Table Management
- Answer phone calls and online booking requests to schedule reservations accurately.
- Coordinate with floor managers and servers to optimize table turnover and seating flow.
- Maintain records of regular patrons, VIPs, and large party bookings.
- Customer Service and Relationship Building
- Check in with diners during their meal to ensure satisfaction with food and service.
- Anticipate guest needs, such as high chairs, menu adjustments, or allergy accommodations.
- Recognize and personalize experiences for repeat visitors and high-profile guests.
- Complaint Resolution




- Listen actively to customer concerns regarding food, wait times, or service.
- Handle de-escalation professionally and offer prompt solutions or compensations authorized by management.
- Log recurring issues and report them to the restaurant manager or head chef.
- Feedback and Administrative Tasks
- Collect guest feedback cards or digital reviews as patrons depart.
- Update customer preference databases (favorite tables, dietary restrictions, anniversaries).
- Coordinate with the floor and kitchen staff regarding special celebrations or large group itineraries.

Pay: ₹15,000.00 - ₹19,000.00 per month

Advantages:

- Food provided

Work Location: In person

📌 Guest Relation Executive (India)
🏢 Nirwana Group Restaurant
📍 India